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Interested in learning more about Kentmere’s unique approach to senior care and rehabilitation or scheduling a tour?
Fill out the contact form and someone from our team will be in touch to arrange a visit or answer any questions you may have.
Fill out the contact form and someone from our team will be in touch to arrange a visit or answer any questions you may have.
Hours
Monday – Friday
8:00 A.M. – 6:00 P.M.
(302) 652-3311
1900 Lovering Avenue
Wilmington, DE 19806
People often ask...
1. What’s the staff-to-resident ratio at Kentmere?
The staff-to-resident ratio required by the state of Delaware for a skilled nursing facility is 3.28 hours of direct nursing care per day per resident. This ratio includes Certified Nursing Assistants, LPNs, RNs, and Shift Supervisors and is an overall (whole house) number. Kentmere meets, and usually exceeds, this ratio. We utilize our own staff and have been given excellent star ratings from CMS for our overall staffing ratios as well as for our RN ratios.
2. Is there high staff turnover?
Kentmere is very proud of having a large number of very long-term employees in many different departments. While we are always interested in hiring qualified, compassionate caregivers in our nursing department, we do not use “temporary” agency nurses or aides as many other facilities do. We believe in caring for those who care for the residents and provide a supportive environment for our staff, creating loyalty and longevity.
3. Does Kentmere accept Medicaid and Medicare?
Kentmere accepts Medicare, private insurance, long-term care insurance, Private Pay and Medicaid.
4. Does the facility have specialized services, resources or equipment?
We are proud of our uniqueness! We have a program for Alzheimer’s disease and other related dementias that provides care in our secure unit. Many staff at all levels and in all departments are certified Montessori Memory Care Providers who have received specialized training in this type of care.
We provide sub acute rehabilitation and nursing care for people who have recently left the hospital and need time to transition before returning to their homes. Our nurses are CPR certified, have had IV training, and are adept at monitoring their patients and responding to their medical needs quickly. Our interdisciplinary team meets to review the care of our sub acute patients very closely as they progress toward their goals. The team at Kentmere provides postsurgical care, orthopedic rehabilitation, wound care and care of chronic diseases like congestive heart failure, chronic obstructive pulmonary disease and Parkinson’s disease, to name a few.
Our rehab team of physical, speech and occupational therapists do a great job of interfacing with our nursing team and the patients’ families to create specific goals and optimize each person’s function. They communicate often with our families and educate them about how to care for a loved one as they return home, providing home evaluations where appropriate. They feature different modalities such as electric stimulation, ultrasound and diathermy in specific cases. Our spacious rehab gym even has a simulated home kitchen to practice in!
5. What are Kentmere’s infection prevention practices?
Infection control practices have always been important but are even more at the forefront these days. Our robust program offers patients and residents COVID, influenza and pneumonia vaccinations and has requirements regarding COVID testing prior to and after admission. We do tuberculin testing for our patients, residents and staff members. Our community has an air handling system that filters the air through a bipolar ionization process that reduces the spread of airborne particles. This system is in the general HVAC system and in each resident room. Our rooms are cleaned using ultraviolet light treatment after the usual disinfectant cleaning. Of course, we keep our community and families educated on the most up-to-date information and CDC recommendation
6. What is the daily schedule like?
Patients who are here for rehabilitation and post acute nursing care can expect to see rehab at least five or more days per week in their rooms, in the gym or in a combination of settings. They will see the attending physician within 48 hours of admission and will be visited and assessed by many of the interdisciplinary team such as the registered dietician, the social worker, the activities staff, a nurse, the dietary department and various other specialists as indicated. Mealtimes take place in our lovely dining rooms and provide an opportunity to make new acquaintances. An activities calendar is provided and we encourage residents to attend planned events.
Residents who live here on a more long-term basis settle into a routine of their choosing. Kentmere encourages them to socialize, attend activities, connect with family and friends and have a choice in their healthcare and social decisions. We promote independence and connectedness. Everyone is encouraged to be out of their rooms, take advantage of our salon services, go to the dining rooms and take part in their individual care plan meetings.
7. What types of activities are there? Are there religious services?
The Kentmere Activities Department provides a diverse calendar of events to keep everyone engaged and interacting. Days usually begin with a light stretching and exercise group followed by games, arts and crafts, music and sometimes an outing to shop or attend a movie. Our dementia program has very specific activities scheduled for designated times of day to provide our residents with structure and appropriate stimulation that helps them feel secure and keeps them engaged.
8. What are the current visitation policies or restrictions?
Kentmere recommends friends and family visit between 10 a.m. and 8 p.m. This allows the residents to be up, dressed, complete breakfast and therapy and be ready to receive guests. After a full day, many people are ready to wind down and go to bed. This is why we recommend visitors depart before 8 p.m. If there are circumstances where friends and family need or want to visit outside these times it is, of course, permissible. In fact, there will be instances where the Kentmere staff may call and request family and friends come to visit.
9. What if I run out of money?
Financial concerns are normal for families and residents to have. Kentmere will work closely to educate and assist you through the issues of insurance, Medicare, private pay financial guidance and – when the resident has less than $20,000 or so – Medicaid application. Senior care can also be rendered in the home after discharge and our social services/discharge planners will assist you to identify what benefits you may have at home or in a different setting.
The key is communication and partnering to work through this process. Please keep in mind that not all facilities accept all insurances and not all accept Medicaid when you have depleted funds. This is an essential subject to inquire about.
10. Do you provide special care for people with dementia?
Yes, one of Kentmere’s specialties is providing care for those with Alzheimer’s disease or related dementias. Because each person’s situation is truly unique, we would like to hear about your family member and tell you about the aspects of our program that can help them feel safe and secure! Our staff are certified as Montessori Memory Care Practitioners and know just how to relate to our residents’ specific needs. The program at Kentmere includes the “Our Day” schedule designed to keep their day structured through activities while still allowing them to walk throughout the unit freely as they choose.
11. What types of doctors do you have in-house and how often do they visit?
While in a sub-acute or long-term care setting, an attending physician is required. Kentmere has a medical director who serves as the attending for our patients and residents. The doctor will see the patient/resident within 48 hours of admission and as needed after that while in a sub-acute status. If a person is in long-term care, the doctor will see the resident no less than quarterly and, of course when needed.
Kentmere has a wound doctor who rounds weekly, a podiatrist who will schedule visits every three months for long-term care residents, a dentist who comes in monthly, a psychiatrist and a psychologist who see people who are prescribed certain medications or require psych services, and a cardiologist who comes as needed. Some appointments – such as orthopedic, dermatology or other specialties – are outside the facility on a consulting basis. Kentmere requires advance notice of these appointments.
12. What types of meals are served?
The menu at Kentmere is reviewed by a team of registered dieticians who also provide therapeutic exchanges for people with cardiac, renal and calorie considerations. The team of speech therapists also works with the dieticians and the kitchen to provide meals for those who require special consistencies of both food and liquids. Our food is homemade on the premises under the supervision of a chef with an experienced background in culinary services for senior communities. Our residents have an active food and menu committee that meets monthly and provides feedback and recommendations. Kentmere celebrates many holidays and special occasions with distinctive traditional meal experiences.
13. What types of insurance does Kentmere accept?
Kentmere accepts Medicare, private insurance, long-term care insurance, Private Pay and Medicaid.
14. What are the daily room rates?
Our daily room rates vary by the type of room selected. Kentmere has private rooms with private bathrooms, private rooms with shared bathrooms, and semiprivate (double occupancy) rooms with a shared bathroom. Our rooms are newly renovated. Schedule a tour to see the Kentmere distinction.
15. Is there a waiting list?
At this moment Kentmere does not have a waiting list but there are times when availability is tight. You may want to consider arranging a tour and some education before your loved one is in a crisis situation. Our admissions department is always glad to assist you regardless of the timing of your need. Let us teach you how to navigate the senior care landscape.
16. Are residents encouraged to bring personal items from home?
Yes! Creating a homelike atmosphere, especially for a long-term care resident, is very important. It’s fairly simple to make a room feel much more like home by providing some comforting touches such as a twin-size bedspread, family photos, a warm throw blanket or other special touches. Ask to see our model room for ideas.
Contact Us
Interested in learning more about Kentmere’s unique approach to senior care and rehabilitation or scheduling a tour? Fill out the contact form and someone from our team will be in touch to arrange a visit or answer any questions you may have.
Hours
Monday – Friday
8:00 A.M. – 6:00 P.M.
(302) 652-3311
1900 Lovering Avenue
Wilmington, DE 19806
Wilmington, DE 19806